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By accessing, browsing and/or using (www.medcare.ae) online payment gateway, you agree to the following terms. This page contains the terms and conditions concerning your use of the Medcare Hospitals & Medical Centres online payment website. By accessing this site, you agree to be bound by the following terms and conditions.

As a valued patient at Medcare, you and your family shall have the following rights.

 You are requested to fully understand and practice all your rights. If, for any reason, you are unable to understand them, please contact our customer service manager for any help including providing an interpreter (if required).

  1. Receive impartial care and respect for your personal values and beliefs from all staff without discrimination, according to DHA's rules and regulations.
  2. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your condition and/or illness and/or injury.
  3. Receive immediate care in emergency cases.
  4. Know the identity (Name & Specialty) of the physician responsible for your care.
  5. Receive comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to the treatment and expected results of ignoring the treatment in a simple, comprehensible manner.
  6. Have an interpreter (upon availability) if the language presents a barrier to understanding details of your comprehensive medical care.
  7. You have the right to have a person of one’s own gender present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed
  8. Give your written General Consent for treatment upon admission to the hospital/specialized center.
  9. Give your written informed consent before any surgery, minimally-invasive procedure, anesthesia, transfusion of blood and blood products, or any other medical procedures that entail your written consent (according to DHA's rules and regulations) after receiving all information that you may need. This must include the procedure benefits, available alternatives and all possible risks.
  10. Participate in your care decision-making. Medcare encourages patients, parents or legal guardians to participate in planning and implementing the treatment with nurses and physicians.
  11. Obtain a medical report and a copy of medical test results from the Medical Records Section (upon your request), for which the hospital will charge you as per DHA's rules and regulations.
  12. Expect privacy during the performance of all examinations, procedures, and treatment at the hospital/specialized center, and Medcare to maintain the confidentiality of all your information.
  13. Choose the treating team doctor (upon availability and upon operational needs).
  14. If you happen to refuse the treatment, the treating doctor must inform you of the  medical consequences of the same. You shall then, accordingly sign a form with your decision.
  15. You have the right to refuse examination or follow-up of your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, they must have your prior permission to attend your case discussion, examination and treatment.
  16. Be protected during your treatment from any physical, verbal or psychological assault.
  17. Receive information from the treating doctor (in case you would like to donate any body organ) about the donation process, which includes advantages and potential disadvantages (if any).
  18. Have a family member or guardian as an escort, depending on your availability, and your health status, as per DHA's rules and regulations. However, due to medical reasons, certain units don't allow this.
  19. Receive a complete explanation of causes and/or reasons in case you are transferred to another care center, consequent obligations (financial and administrative, if any) and alternatives. The hospital/specialized center management will then make all the necessary arrangements to obtain the alternate medical center’s approval to receive the referred patient before starting the transfer process.
  20. Receive, upon your request, an itemized bill explaining all charges (regardless) paid by yourself or by other sources.
  21. Complain, suggest and comment on services to a customer service manager or via the following mediums.
    • In person – verbal
    • In person – written
    • Website
    • Call Centre (800-Medcare)
    • IPADs placed in the units
    • Duty Manager Signage in the units
    • Post-discharge calls
    • Mood-O-Meter
  22. Regular feedback shall be taken to determine the levels of satisfaction of complainants with the complaints-handling process. Detailed feedback of the complainant is taken for resolution of the same.
  23. All queries/concerns are acknowledged within 24 hrs and communication of the resolution, within 5 working days.
  24. View your medical record under the supervision of the treating doctor or medical team staff, according to DHA's rules and regulations.
  25. You have the right to get appropriate assessment and management of pain through well-known therapies and get all the necessary information in this regard.
  26. In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you of all the related issues including potential benefits and risks, therapeutic alternatives and medical research protocol details.
  27. If you are asked to participate in a medical research, you have the right to give a written consent or refuse. You also have the right to end your participation at any time for any reason. This will not compromise the quality of medical services provided to you.
  28. Medcare is committed to providing terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA's regulations.
  29. Get a second opinion on normal charges within or outside the hospital/centre without fear of compromise to your care.
  30. To express spiritual/religious/cultural beliefs, provided they do not interfere in hospital safety/privacy/operations. These will be considered by the hospital.
  31. Full disclosure of the cost of health services and information related to all the services provided by the facility.

 

 As a valued patient at Medcare, you and your family have the following responsibilities:

  1. Respect the hospital's/center’s rules and regulations including the terms of visiting hours, foods instructions, smoking, etc.,
  2. Show consideration for others and deal with other patients and staff with respect.
  3. Respect the privacy and comfort of other patients.
  4. Provide complete and accurate information about present complaints, past illnesses, previous hospitalization, treatments and any known drug allergy.
  5. Follow the treating doctor's instructions.
  6. Take responsibility for refusing or not following the treatment plan, after being informed about the potential consequences of this decision.
  7. Avoid delay in taking an appointment from the Appointment Office/Medical Records Section, as soon as it is requested by the doctor.
  8. Attend the appointment on time. If you want to cancel it, inform the Appointment Office, at least 48 hours in advance.
  9. Respect the priority given to emergency cases.
  10. Observe safety regulations including the no-smoking policy, maintaining the cleanliness of the place, hand hygiene etc.
  11. Choose overnight companions according to the regulations of the ward.
  12. Mentally imbalanced patients must always be accompanied by a family member or a guardian.
  13. Ensure that financial obligations due for DHA are fulfilled promptly (if any).
  14. Provide requested samples and attend medical your check-up on time.
  15. Avoid bringing valuable personal belongings to the hospital/specialized center. The hospital/specialized center will not be held responsible for loss of/damage to such belongings. However; in emergency cases, you must notify nurses and give them these valuables in the presence of the hospital’s/specialized center’s security staff against duly special forms. You must keep a copy of this form and verify the recipient's official identity. The hospital/specialized center management is not responsible for any consequences resulting from non-adherence to the above instructions.

I/We agree and accept the services provided by Medcare Hospitals & Medical Centres at my/our request to carry out my requested service payments through instructions on my/our account, given by me/us. I/ We have no objection whatsoever, to the Payment Gateway providing my/our billing details to the Bank. We accept payments online using Visa and MasterCard credit/debit card in AED. The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. 

The User further agrees and undertakes to provide correct and valid debit/credit card details. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. The cardholder must retain a copy of transaction records and Merchant policies and rules. The User agrees and undertakes to carry a valid identification proof at the time of visiting Medcare Hospitals & Medical Centres and/or any other Medcare service/unit for availing services. Medcare Hospitals & Medical Centres shall use reasonable endeavors to check the accuracy of the information published on its site. The contents of (www.medcare.ae) cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Medcare Hospitals & Medical Centres. You agree that the material and content contained within or provided by (www.medcare.ae) is for your own personal use only and may not be used for commercial purposes or distributed commercially. Medcare Hospitals & Medical Centres and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. 

Medcare Hospitals & Medical Centres and any other Medcare service/unit name referred to on the (www.medcare.ae) are trademarks of Medcare Hospitals & Medical Centres. Neither users of this website, nor any other third parties, have any right to use that trade mark. The Site may automatically produce search results that refer and/or link to third party sites throughout the World Wide Web. Medcare Hospitals & Medical Centres has no control over these sites or the content within them. Medcare Hospitals & Medical Centres does not guarantee, represent or warrant that the content contained in the sites are accurate, legal and/or inoffensive. Medcare Hospitals & Medical Centres does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you will not make any claim against Medcare Hospitals & Medical Centres for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@www.medcare.ae. If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on (www.medcare.ae). We may suspend or vary the whole or any part of the service offered on (www.medcare.ae) for any reason, at any time at our sole discretion.

Medcare Hospitals & Medical Centres rights, obligations, undertakings shall be subject to the laws of Dubai Courts and the Courts of the UAE and shall have exclusive jurisdiction over all matters arising out of or relating to these terms and conditions and use of this website. Nothing contained in these Terms and Conditions shall be in derogation of Medcare Hospitals & Medical Centres right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by Medcare Hospitals & Medical Centres with respect to such use. In the event there is any claim for/ of charge back by the User for any reason whatsoever, such user shall immediately approach the billing counter with his/ her claim details. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be allowed. Refunds will be allowed and made online only if the service is not rendered by the concerned hospital for any reason after receiving the payment, or the admission of the patient is cancelled for any reason or the amount deposited exceeds the bills for the services rendered by the hospital. Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options: In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter Check the Manage your payment option to validate your recent transaction. Contact Payment Gateway customer support via e-mail or any other mode of contact as provided by Medcare Hospitals & Medical Centres to confirm payment. 

In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment. Medcare Hospitals & Medical Centres and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of: the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or Any interruption or errors in the operation of the Payment Gateway. The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Medcare Hospitals & Medical Centres or the Payment Service Provider(s) have no control over such matters. Each user agrees to indemnify Medcare Hospitals & Medical Centres and its associated firms against any claims, damages, costs, losses, expenses or liabilities which Medcare Hospitals & Medical Centres and its associated firms may incur as a result of any misuse or unlawful use of this website including, without limitation, arising from any spamming activities, defamatory statements, use of pornography or infringement of intellectual property rights or other third party rights carried out by the user or for which the user is responsible Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Medcare Hospitals & Medical Centres does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet. The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Payment Gateway. 

The User agrees to be contacted via e-mail on such mails initiated by him/ her. Payment Gateway Disclaimer - The Service is provided in order to facilitate access to avail and pay the services offered online. Medcare Hospitals & Medical Centres or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

By accessing, browsing and/or using (www.medcare.ae) online payment gateway, you agree to the following terms. This page contains the terms and conditions concerning your use of the Medcare Hospitals & Medical Centres online payment website. By accessing this site, you agree to be bound by the following terms and conditions. 

This policy applies only to activities (www.medcare.ae) engages in on its website and does not apply to Medcare Hospitals & Medical Centres’ activities that are "offline" or unrelated to the website. (www.medcare.ae) collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the (www.medcare.ae) website can include information such as the type of browser you are using, and the duration of the visit to the website. You may also be asked to provide personally identifiable information on the (www.medcare.ae) website, which may include your name, address, telephone number and e-mail address. 

This information can be gathered when feedback or e-mails are sent to (www.medcare.ae), when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties COOKIES. Cookies are small bits of data cached in a user’s browser. (www.medcare.ae) utilises cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered. (www.medcare.ae) may use non-personal "aggregated data" to enhance the operation of our website, or analyse interest in the areas of our website. 

Additionally, if you provide (www.medcare.ae) with content for publishing or feedback, we may publish your user name or other identifying data with your permission. (www.medcare.ae) may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. (www.medcare.ae) may also provide such personally identifiable information in response to a law enforcement agency’s request or as otherwise required by law. Your personally identifiable information may be provided to a party if (www.medcare.ae) files for bankruptcy, or there is a transfer of the assets or ownership of (www.medcare.ae) in connection with proposed or consummated corporate reorganisations, such as mergers or acquisitions. SECURITY. (www.medcare.ae) takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.medcare.ae) cannot guarantee the security of any information that is disclosed online. OTHER WEBSITES. (www.medcare.ae) is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. 

The information practices of those websites linked to our site is not covered by this policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect. MINORS. (www.medcare.ae) does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the (www.medcare.ae) website or services, and (www.medcare.ae) requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, (www.medcare.ae) does not knowingly distribute personal information regarding minors under the age of 18. CORRECTIONS AND UPDATES. If you wish to modify or update any information (www.medcare.ae) has received, please contact info@www.medcare.ae. 

MODIFICATIONS OF THE PRIVACY POLICY. (www.medcare.ae). The website policies and terms & conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

By accessing, browsing and/or using Medcare Hospitals & Medical Centres' (www.medcare.ae) online payment gateway, you agree to be bound by the following terms and conditions: You agree and accept the services provided by Medcare Hospitals & Medical Centres at your request to carry out your requested service payments through instructions on your account, given by you. You have no objection whatsoever, to the payment gateway providing your billing details to the bank. You accept payments online using Visa and MasterCard credit/debit card in AED. You agree that the debit/credit card details provided by you for use of the aforesaid service(s) must be correct and accurate and that you shall not use a debit/credit card, that is not lawfully owned by you or the use of which is not authorised by the lawful owner thereof. You further agree and undertake to provide correct and valid debit/credit card details. Customers who are minors/under the age of 18 shall not register as a user of the website and shall not transact on or use the website. 

The cardholder must retain a copy of transaction records and merchant policies and rules. You agree and undertake to carry a valid identification proof at the time of visiting Medcare Hospitals & Medical Centres and/or any other Medcare service/unit for availing services. Medcare Hospitals & Medical Centres shall use reasonable endeavours to check the accuracy of the information published on its site. The contents of (www.medcare.ae) cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Medcare Hospitals & Medical Centres. You agree that the material and content contained within or provided by (www.medcare.ae) is for your own personal use only and may not be used for commercial purposes or distributed commercially. Medcare Hospitals & Medical Centres and/or the payment Service providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.

 Medcare Hospitals & Medical Centres and any other Medcare service/unit name referred to on the (www.medcare.ae) are trademarks of Medcare Hospitals & Medical Centres. Neither users of this website, nor any other third parties, have any right to use that trade mark. The site may automatically produce search results that refer and/or link to third-party sites throughout the World Wide Web. Medcare Hospitals & Medical Centres has no control over these sites or the content within them. Medcare Hospitals & Medical Centres does not guarantee, represent or warrant that the content contained in the sites are accurate, legal and/or inoffensive. Medcare Hospitals & Medical Centres does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you will not make any claim against Medcare Hospitals & Medical Centres for any damages or losses, whatsoever, resulting from your use of the site to obtain search results or to link to another site. If you have a problem with a link from the site, you may notify us at info@www.medcare.ae. If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on (www.medcare.ae). We may suspend or vary the whole or any part of the service offered on (www.medcare.ae) for any reason, at any time at our sole discretion. 

Medcare Hospitals & Medical Centres’ rights, obligations, undertakings shall be subject to the laws of Dubai Courts and the Courts of the UAE and shall have exclusive jurisdiction over all matters arising out of or relating to these terms and conditions and use of this website. Nothing contained in these terms and conditions shall be in derogation of Medcare Hospitals & Medical Centres’ right to comply with any law enforcement agency’s request or requirements relating to any user’s use of the website or information provided to or gathered by Medcare Hospitals & Medical Centres with respect to such use. In the event of any claim for/of charge back by you for any reason whatsoever, you shall immediately approach the billing counter with your claim details. No claims for refund/charge back shall be made by you to the payment service provider(s) and in the event such a claim is made, it shall not be allowed. Refunds will be allowed and made online only if the service is not rendered by the concerned hospital for any reason after receiving the payment, or the admission of the patient is cancelled for any reason, or the amount deposited exceeds the bills for the services rendered by the hospital. Server Slow Down/Session Timeout: In case the website or payment service provider’s webpage, that is linked to the website, is experiencing any server-related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, you shall, before initiating the second payment, check whether your bank account has been debited or not and accordingly resort to one of the following options: In case the bank account appears to be debited, ensure that you do not make the payment twice and immediately thereafter Check the ‘Manage your Payment’ option to validate your recent transaction. Contact the payment gateway customer support via e-mail or any other mode of contact as provided by Medcare Hospitals & Medical Centres to confirm payment.

In case the bank account is not debited, you may initiate a fresh transaction to make payment. Medcare Hospitals & Medical Centres and the payment service provider(s) assume no liability whatsoever for any monetary or other damage suffered by you on account of: delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the payment gateway or services in connection thereto; and/or any interruption or errors in the operation of the payment gateway. You agree, understand and confirm that your personal data including, without limitation details relating to debit card/credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/or fraud and that Medcare Hospitals & Medical Centres or the payment service provider(s) have no control over such matters. You agree to indemnify Medcare Hospitals & Medical Centres and its associated firms against any claims, damages, costs, losses, expenses or liabilities which Medcare Hospitals & Medical Centres and its associated firms may incur as a result of any misuse or unlawful use of this website including, without limitation, arising from any spamming activities, defamatory statements, use of pornography or infringement of intellectual property rights or other third-party rights carried out by you or for which the user is responsible. 

Although all reasonable care has been taken towards guarding against unauthorised use of any information transmitted by you, Medcare Hospitals & Medical Centres does not represent or guarantee that the use of the Services provided by/through it will not result in theft and/or unauthorised use of data over the Internet. You agree that any communication sent by you via e-mail, shall imply release of information therein/therewith to the payment gateway. You agree to be contacted via e-mail on such mails initiated by you. Payment Gateway Disclaimer - The service is provided in order to facilitate access to avail and pay the services offered online. Medcare Hospitals & Medical Centres or the payment service provider(s) do not make any representation of any kind, express or implied, as to the operation of the payment gateway other than what is specified in the website for this purpose. By accepting/agreeing to these terms and conditions you expressly agree that your use of the aforesaid online payment service is entirely at your risk and responsibility.

By accessing, browsing and/or using (www.medcare.ae) online payment gateway, you agree to the following terms. This page contains the terms and conditions concerning your use of the Medcare Hospitals & Medical Centres online payment website. By accessing this site, you agree to be bound by the following terms and conditions.

  • Medcare Hospitals & Medical Centres reserves full right to refuse/cancel a service requested by you. A request for cancellation shall be made by you within 14 days of requesting the service. Upon acceptance of cancellation request, you will be eligible to receive a full refund less 2%, to be deducted as Service Fee.
  • Cancellations received after stated deadline will not be eligible for a refund.
  • Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
  • All refund requests must be made by you or the credit card holder and must include the name of the user and/or transaction number.
  • Refunds will be credited back to the original credit card used for payment within 30 days from the date of receiving the cancellation request.

I agree to take the Telehealth Consultation services provided by Medcare Hospitals & Medical Centres which involves a consultation with a certified physician who is authorized to conduct telemedicine consultation which is an interactive video conversation call.

I acknowledge I have read the guidelines on how the video conferencing technology will be used. I also acknowledge this consultation is limited to certain medical conditions for which the telehealth consultation services can be obtained and the proper procedures that shall be applied in emergency cases.

I undertake the obligation to inform the doctor about all facts important to consider while managing my/patient’s health and previous medical history/allergies/specific conditions/ disabilities irrespective of whether or not such information would have any bearing or relevance to the procedure, diagnosis or treatment/ proposed/undertaken at the hospital. I accept the fact that in case this statement is untrue, neither this hospital nor the doctors are responsible for the caused consequences.

All existing federal law laws and local regulations/ policies/ guidelines regarding access to medical information and copies of my Health Records apply to this teleconsultation. Dissemination of any patient identifiable images or information for this telehealth interaction to other entities will not take place without my consent.

Electronic systems used will be incorporate network and software security protocols to protect confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure integrity against intentional and unintentional corruption in accordance to UAE Laws and regulation.

The nature during the teleconsultation:

  • Details of medical history, examination, x-rays and tests may be discussed with other healthcare professionals with interactive videos, audio and telecommunication technology.
  • Audio and/ or photo recording may be taken for accurate diagnosis, treatment and quality control.

Responsible and appropriate efforts have been made to eliminate any confidentiality risks associated with the teleconsultation and all existing confidentiality protections under UAE federal laws and local regulation apply to information disclosed during this teleconsultation.

I understand I may withhold or withdraw consent to teleconsultation at any time without affecting my right to future care or treatment.

I understand the benefits of the telemedicine consultation such as Improve access medical care by enabling a patient to remain in their home, more efficient medical evaluation and access to expertise from distant specialist.

I understand there are possible risks of an incomplete or ineffective consultation because of the technology, and that if any of the risks occur, the consultation may terminate. The risks may include:

  • Information transmission may not be sufficient (e.g. poor resolution of images) to allow appropriate decision making by the consulted physician
  • Delays in medical evaluation and treatment could occur due to deficiencies or failure of equipment
  • In rare instances, security protocol could fail causing a breach of privacy of personal medical information
  • In rare cases, a lack of access to complete health records may result in adverse drug interaction, allergic reactions or other judgement errors

I shall not hold the Medcare medical center authorities legally or financially responsible for any kind of loss or damage sustained by the procedure.

I understand the risks, consequences, benefits, and alternatives of the telemedicine consultation. I have been provided with enough information in a language that I can understand, to make an informed decision and I agree to have the Telehealth consultation Services.

I agree to give my consent by ticking the below box knowingly, freely and voluntarily and agree to bind by its terms.

In case the patient is unable to give consent/ is a minor the legal guardian /representative shall give consent on behalf of the patient and accordingly all understandings, consents and acknowledgments mentioned above shall be deemed to be consented by the patient.

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